FAQ / SUPPORT
Order Placement
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Can I change any item(s) in my shopping cart?
Yes, before placing an order, you may update the contents of your shopping cart at any time.
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May I add more items to my order after submitted?
Once your order is submitted, you will not be able to add any items to it. However, if your order has not yet been shipped, you may add additional item(s) by notifying us in email (of the items you wish to add specifying both item number and title name.) With your written notification, we can arrange to add the item(s) you request into your order but manual intervention will be required and it may delay the processing of your order. Go Contact Us page.
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How do I cancel part of or my entire order after submitted?
To cancel either part of an order or an entire order, you have to email us by going Contact Us page. We can only cancel your order or any items if it has not been shipped yet.
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Payment Options
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Credit card payment condition?
AV-Asian.com accepts any credit cards with VISA, MASTERCARD and DISCOVER Logo, we are working to provide to accept more payment types.
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How will your charge show up on my credit card statement?
Any charge on your credit card statement will discreetly show up as "AA Tech" or "ISIMON"
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Shipping & Handling
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Free Shipping?
From time to time AV-Asian.com offer “FREE SHIPPING” to our returning customers, we also provide "Free Shipping" promotion to our newsletter subscriber, make sure you subscribe to our newsletter for latest product and discount coupon codes, sign up for newsletter at our front page.
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Shipping Rate?
- AV-Asian.com charges a flat rate shipping. Shipping rate are shown in your shopping cart.
- U.S. Domestic Orders shipped via USPS Priority Mail (1 - 3 days).
- International Orders shipped via USPS Global Priority (3 - 10 days).
- We DO NOT responsible for your local custom house clearance.
- We DO NOT responsible for any custom duty taxes.
- We WILL NOT re-send any items, if the items are stopped by your local custom house.
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When will my order ship?
99% of our orders will be shipped out within one (1) business day. In many cases, orders go out on the same day the order is processed. Unlike other online retailer, there is absolutely less wait time as we always keep inventory in-stock.
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How soon will I receive my order?
U.S. Domestic Orders are shipped by UPSP Priority Mail. It usually arrives in 1-3 business days for Priority Mail. A shipment tracking number will be emailed to you once order is shipped.
Non-U.S. orders are shipped via "USPS Global Priority". Most non-U.S. orders will arrive in 3-10 business days.
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How do you pack my order?
All orders will be shipped in plain box. There are no flyers or advertisements in the package, and there is a plain label that simply has your name and address, and a discreet return address. We use standard packaging method for packing items for delivery in the United States.
Each items is protectively wrapped - hard case DVD box for maximum protection from scratch.
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Return & Refund
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Our Return & Refund Policy.
There will be NO RETURN but exchange with the same item.
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Defective or Damaged Items.
If you receive a damaged or defective item, please tell us the Order Number & the product condition within (7) days of delivery by sending us a email (Contact US) for returns. Unauthorized returns may be refused or disregarded.
Please provide us the following information in your email:
1) Your sales order number.
2) The item number of the product.
3) An explanation of problem defective or damaged. (please be as specific as possible).
Damaged/defective items must be returned to us within 3 weeks. Return item(s) must be securely packaged and wrapped. Please send the defective/damaged item(s) back to:
AV-Asian RMA Dept.
P.O. BOX 221039
SACRAMENTO, CA 95822
U.S.A.
Please note that unauthorized returns may be refused or disregarded. After we received the return product, we will examine and test the defective item(s). If the defect you described is found, we will ship you a replacement of the defective/damaged item(s). If for any reason, we are unable to provide a replacement of the original returned item(s) You will have a “Substitute” item at the same equal value.
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Wrong Item(s) was received in my order.
If you received a wrong item that is not what you ordered, please notify us within seven (7) days of delivery by sending an email to us here.
- Your sales order number.
- Item number and title name of the (wrong item you received)
- Item number and title name of the (item you have not received yet)
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Descreet Service
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How will your charge show up on my credit card statement?
Any charge on your credit card statement will read "ISIMON" or "AA Tech".
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Is AV-Asian.com shown on the shipping label?
No, "AV-Asian.com" is not on the package that you will be receiving. There is a plain label that simply has your name and address, and a discreet return address.
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Will a customer service rep. call me?
No, AV-Asian.com will never call our customers. The only way we communicate is through email.
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Do you need my phone number to order?
No, we never ask our customers to disclose their phone numbers.
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Will you sell my email or address information to third parties?
No, we value your privacy and will never sell any of your personal information to third parties.
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Will you send any promotional mail to any of my house address?
No, we do not send any promotional material to our customers.
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DVD FAQs
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What is the different between "Uncensored, Ultra Light Mosaic & Censored w/Mosaic"?
UNCENSORED
? XXX HARDCORE Rated: There is no mosaic on the uncensored DVD video. 100% UNCENSORED!
ULTRA LIGHT MOSAIC
? XXX Decoded Rated: There is a very little mosaic on the DVD video. 98% UNCENSORED!
LIGHT MOSAIC
? XXX Decoded Rated: There is a little mosaic on the DVD video. 80% UNCENSORED!
CENSORED W/MOSAIC
? Censored w/Thin Matrix Rated: There is a mosaic on the DVD video.
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What is the region code on the DVDs?
Most of our DVD has no region code and it can play in any DVD player and computer around the world. Only the DVD indicates the region code in the description has region code, they are Region 1.
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What is D-DVD and how to I play the movie?
D-DVD has the same MPEG2 format and same high quality as DVD, except it burns in DVD-R disc instead of press disc. Just like any DVDs, D-DVD can play on any computer with DVD drive and home DVD players.
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VIP/Members
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What is the monthly charge for AV-Asian.com VIP?
AV-Asian.com VIP costs $18.95 monthly. You can cancel your VIP membership with the cancellation link below anytime you want.
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How does my VIP account work, what are the benefits for VIP?
As a VIP member, you will get 30% off of all your DVD purchases, and you are entitled to stream and download all movie clips on our site. We have imposed a reasonable 15GB daily limit to prevent abuse. As long as you stay below the daily limit you should have unfettered access. If go beyond that limit, your account will be blocked from view movie clips for only 24 hours.
Simply browse the movies and when you are ready to stream or download, activate the controls on the page at your leisure.
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30% Off of all your DVD purchases
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Full access to all instant online movie videos
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Exclusive VIP offers / promotions
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How to cancel my VIP membership?
You can easily cancel your membership by going to this link.
Click here to cancel your subscription.
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I lost my password?
You can request the password to be emailed to you.
Click here to request your password.
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Online Stream Movie Clips
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What software to I need to watch the online movie clips?
As long as your browser can watch flash videos, you are ready for our movie clips. All modern PC computers are capable of watch flash videos.
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What is the quality of the online movie clips?
Most of our online movie clips are very close to DVD quality. However, some of our older movie clips are encoded in a lower quality format, we are constantly updating the old online clips to high video quality standard. All of our online videos can be enjoyed either in the browser window or full-screen.
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How many online movie clips do you have on the website?
We have new high quality online videos added to our website daily, our collection is growing fast.
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